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Administration Clerk

  • Reference: 11052018
  • Responsible To: Administration Manager
  • Department: Pallet Track
  • Salary: £0

Purpose of Role

To perform a wide and varied range of administrative duties for a busy traffic office.

The role may vary from time to time and duties other than those outlined may be required as and when needed by the business.

Job tasks & Responsibilities (Including but not limited to)

  • Answer and transfer inbound phone calls
  • Answer general phone queries from customers
  • Accurate data entry – good WPM
  • Handle requests for information and data including PODs
  • General clerical duties, including photocopying, faxing, mailing and scanning
  • Maintain electronic and hard copy filing systems
  • Prepare written response to routine enquiries via email
  • Download from our online job entry system and process on internal systems
  • Record details of problems, queries and conversations
  • Maintain spreadsheets, online data and filing systems
  • In house warehouse system, raise inbound and outbound goods movements
  • Basic stock control
  • Invoicing
  • Cross train to cover other team members during holiday periods

Education and Experience

  • Good general standard of education
  • Office experience
  • Computer and data entry skills, knowledge of Word & Excel
  • Knowledge of operation of standard office equipment
  • Knowledge of clerical and administrative procedures and systems such as filing and record keeping

Key Competencies

  • Communication skills – written and verbal
  • Data input
  • Attention to detail and accuracy
  • Flexibility
  • Adaptability
  • Strong customer service orientation
  • Able to work as part of a team

Personal characteristics

  • Maintain positive working relationships with others, both internally and externally
  • Excellent oral and written communication skills
  • Work cooperatively as part of a team and effectively with others
  • Excellent time management skills and attention to detail


Working conditions

  • The Administration Assistant will work from our offices located in Eye, Suffolk 37.5hrs per week, Monday to Friday, 9am to 5pm with 30 minutes lunch break.
  • The Administration Assistant will be entitled to 25 days of paid holiday per year pro rata
  • Salary £16,328/annum

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